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Return & Refund Policy

Easy returns are accepted within 30 days for a refund if you're not happy with your purchase. The guidelines shown below can help you file a return request via your order page. Whatever you ask, we will try our best to comply. Contacting us via email ([email protected]) is the recommended method of initial communication.

Return & Exchange Conditions

  • Returns must be made in their original packaging.
  • IUnauthorized returns of goods will not be allowed.
  • Items must be returned within 30 days after you receive them.
  • Every item must be undamaged or unopened, tagged, and in its original packing, in the exact state that it was when you received it. The purchase receipt or other proof of purchase is also required.
  • Customers are required to utilize a delivery method that offers tracking information when returning or exchanging objects.

Non-returnable items:

Unfortunately, we cannot accept returns on sale items or product damage/loss caused by the customer.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.

If you haven't received the refund within 2-3 working days, please check your account again. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].

Costs

  • If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
  • If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

Policies

  • It is advisable that you employ a trackable delivery technique for all returns to guarantee your package is returned to us securely. Packages that are returned to us are not insured against loss or damage.
  • Once you receive the last package of your order, you have 30 days to return any purchases (with the exception of final sale/clearance item(s), free gift, swimwear, underwear, panties, and accessories). Note:After completing the online return request form, you must email us a photo demonstrating the issue.
  • Authorization is required for return packages. Unauthorized returns will not be accepted, as determined by customer service. Note: You may not return the item(s) to the address on the package you received. It will delay the processing of your return because that is not our return address.

General Return Process

  • Navigate to a previous order or log in to your account, then choose the items you want to exchange or return.
  • Returns for merchandise should be made using the accompanying return label and the original packing.
  • When your returned goods arrive, we'll keep track of them and notify you.
  • As soon as your returned goods arrive at our warehouse, they will be examined, handled, and promptly repaid!

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can’t be canceled once the parcel is shipped out.

Please get in touch with our customer support team if you have any questions regarding our return policy or procedures. We will be pleased to offer you guidance and assistance.

Thank you again for your trust and support in us.

Sincerely,

Email: [email protected]
Company Name: AH KAK HONG KONG LIMITED
Company Address:
G/F& COCKLOFT,SHOPC PO FUNG BLDG 79 LAI CHI KOK RD, KLN HONG KONG
(this is not a returning address)
Return Warehouse Address: please contact our customer team for help

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